Krabi Specialisten – Streamlining Operations
and Sales with TourSys Cloud Solution
About Krabi Specialisten
Krabi Specialisten is a leading inbound tour operator based in Krabi, Thailand. With years of experience creating unforgettable travel experiences, the company works closely with international partners and direct travelers to deliver high-quality private tours and holiday services.
The Challenge
As Krabi Specialisten continued to grow, the team faced challenges in managing communication between sales and operations, calculating tour costs accurately, and accessing real-time financial data.
They also wanted to strengthen their direct sales channels through both their website and B2B partners, ensuring a seamless booking experience for all customers.
The Solution
TourSys provided a complete cloud-based solution to enhance efficiency across departments. By implementing the TourSys Booking Engine with instant confirmation and real-time payment, Krabi Specialisten successfully streamlined its online sales process.
Key features that made a difference included:
- Sales Login Channel: allowing internal sales teams to enter bookings directly into the system.
- Automated Booking Flow: connecting sales and operations seamlessly, reducing manual input and errors.
- Custom Financial Reports: enabling management to access real-time performance data for better decision-making.
The Results
With TourSys, Krabi Specialisten achieved smoother day-to-day operations and better financial oversight.
The system’s automation and reporting tools helped the team save time, reduce administrative work, and improve collaboration between departments.
Most importantly, their direct sales channels now operate efficiently with instant confirmation and secure online payments—boosting both productivity and customer satisfaction.