How Unseen Khao Lak Group Streamlined Operations
with TourSys Cloud Solution for Tour Operator
Overview
Unseen Khao Lak Group excels in crafting tailored tours and seamless airport transfers for independent travelers, travel agencies, and corporate incentive trips.
With 17 years of experience and a skilled operations team, the company has built a reputation for reliable and excellent service in Khao Lak, Thailand.
Unseen Khao Lak Group’s Request:
Strong business growth prompted Unseen Khao Lak to seek a solution to automate their internal operations while maintaining efficiency and accuracy.
They chose TourSys Cloud Solution, with support from the local team, to streamline daily operations, reduce errors, and gain real-time insight into business performance.
The Challenge
- Manual booking processes prone to human error and lost reservations
- Data scattered across spreadsheets, making collaboration between operations and accounting difficult
- Time-consuming creation of pick-up lists and guide documents
- Limited visibility for the business owner to monitor income, expenses, and profits in real time
By adopting the cloud-based solution, the company was able to:
- Centralize booking data for easy access
- Reducing manual work and minimizing errors
- Automate job order creation and guide documents
- Track costs, income, and profit for each pick-up in real time
- Enable staff to work remotely without disrupting operations